Overview
KeyRoutes respects your privacy and aims to process personal information lawfully, fairly, transparently and securely.
This policy applies to visitors, prospective clients, clients, subscribers, job applicants, partners and individuals who communicate with us through the website or related services.
Who is responsible for your data?
The relevant KeyRoutes or Sixedge Innovations entity that receives your information or provides the requested service is responsible for the processing described in this policy.
Privacy enquiries may be sent to: hello@keyroutes.co.
Information we may collect
- Identity information, such as your name.
- Contact information, such as email address, phone number and WhatsApp number.
- Business information, including company, project, role, requirements and enquiries.
- Recruitment information, including employment history, resume and job application details.
- Communication information, including messages, reviews, feedback and support requests.
- Technical information, including IP address, browser, device, operating system, timestamps, referring pages and website activity.
- Marketing preferences and newsletter subscription status.
- Campaign and analytics information, including source, medium, conversion events and landing-page interactions.
How information is collected
- Directly from forms and communications.
- Automatically through cookies, logs, analytics, security and similar technologies.
- From advertising, social media and campaign platforms when you interact with our promotions.
- From business partners, referrals or public business sources where lawful.
Why we use personal information
- Respond to enquiries and consultation requests.
- Prepare proposals and provide requested services.
- Operate landing pages, campaigns, analytics and automation.
- Manage newsletter subscriptions and marketing preferences.
- Process job applications and recruitment activity.
- Respond to privacy, deletion, correction, content, security or website reports.
- Improve website performance, content and user experience.
- Detect fraud, abuse, security incidents and technical problems.
- Meet legal, accounting, contractual and regulatory obligations.
Legal grounds for processing
Depending on the activity and applicable law, we may process information based on:
- Your consent.
- Steps requested by you before entering into a contract.
- Performance of a contract.
- Compliance with a legal obligation.
- Legitimate business interests, where those interests are not overridden by your rights.
- Other lawful uses or legitimate uses permitted by applicable data-protection law.
International transfers
Some service providers may process information outside your country. Where required, we use appropriate contractual, organizational or legal safeguards for international transfers.
How long we retain information
We retain information only for as long as reasonably required for the purpose for which it was collected, contractual requirements, legitimate business needs, dispute resolution, fraud prevention and legal obligations.
| Record | Indicative retention |
|---|---|
| General enquiries | Up to 24 months |
| Client and contract records | Contract duration plus legally required period |
| Newsletter records | Until unsubscribe or valid deletion request |
| Career applications | Normally up to 12 months unless longer retention is agreed |
| Support and privacy requests | As required to resolve and document the request |
| Security logs | As reasonably required for security and fraud prevention |
Security
We use reasonable technical and organizational measures intended to protect personal information, including access controls, authentication, secure transmission, provider controls, backups and monitoring.
No internet-based system can be guaranteed completely secure. You should not submit unnecessary sensitive information through general website forms.
Your privacy rights
Depending on your location and applicable law, you may have rights to:
- Request information about processing.
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion where applicable.
- Withdraw consent.
- Object to or restrict certain processing.
- Request data portability where applicable.
- Opt out of direct marketing.
- Submit a grievance or complaint to the relevant authority.
We may need to verify your identity before completing a request.
Marketing communications
You may unsubscribe from newsletter or promotional emails using the unsubscribe method provided in the message or by contacting us.
Service-related messages, responses to enquiries and legally required notices are not promotional communications.
Children
The KeyRoutes website and business services are not intended for children. We do not knowingly seek personal information from children through general business forms.
A parent or guardian who believes a child has submitted information may contact us to request review or deletion.
Questions and complaints
Please contact us first so we can review and respond to your concern.
You may also have the right to complain to the competent data-protection authority in your jurisdiction, including the Data Protection Board of India or the UK Information Commissioner’s Office where applicable.
Changes to this policy
We may update this policy as our website, services, providers or legal obligations change. Material updates will be reflected through a revised update date or an additional notice where appropriate.
Privacy contact
KeyRoutes Privacy TeamEmail: hello@keyroutes.co
Website: keyroutes.co
Report a legal or website issue
Contact us to request access, correction or deletion of personal data, withdraw consent, report inaccurate content, or raise a privacy, cookie, security, accessibility, copyright or technical concern.